I just finished reading this article  on Mashable and some interesting ideas came to mind.

“While the Internet is no longer a “Wild West,” people in power are still trying to figure out how best to approach online communities and their social tools. There may not be any clear answers, but social is certainly not going to go away.

There are nearly infinite ways that governments are using social media. Help us add to the conversation by sharing your own insights in the comments below. How have you seen governments, large and small, use social media? What could be done better?”