myDigitalLife Blogs

Blogs about Digital, Lifestyle, current news and opinions
Tags >> Vodacom
Jun 28
2011

RICA is RI-tarded.

Posted by Ryc0v in Vodacom , telecommunications , south africa , sim , RICA , retarded , registration , register , Proof of Residence , police state , infrastructure , ID Number , FIFA , fail , card

Ryc0v

So, after many months of callously ignoring begging sms's from Vodacom to register my SIM card. I decided to finally walk the distance to a suitable shop and get it done.

After a lengthy queue and a slow typing helper, I managed to get my proof of residence, ID number and sim number down. Just to be told that my SIM was not available on the network.

As I had just used it a few hours before attempting to register it, I was rather surprised at this strange report. I walked to a nearby MTN store and asked why my RICA might not work, and they told me that the service was down.

"DOWN?!" I hear you cry in surprise. I know, I was also confused.

However, tt is fitting that two days prior to the final deadline, the service experiences load problems, but you'd think that they'd have planned for this? That perhaps a large amount of people that procrastinated doing so a year ago, would choose now or tomorrow to register their phones so that they are not cut off? So not only did I walk there for no reason, I now have a unRICA'd phone and a very annoyed state of mind.

Good job to the South African telecommunications network structure. Pity the same attention afforded to the distant-memory that was our FIFA world cup wasn't used to prepare for the mass exodus of registration attempts to conform to the police-state requirements.

(I'm looking for a way to feel like a spy. I'm considering giving them my old residential address, so if the government agents ever coming looking for me, I have some warning. Yes, I play a lot of computer games. No, I am not in any way required to have a medical professional with me in public. Thank you for your concern).











Apr 14
2011

Re-branding adverts open the door to competitor exploitation

Posted by barrmar in Vodacom , Red , Fruitless advertising , Cell C

barrmar

Cell C was very quick to exploit the opportunity provided by the "Vodacom is Red" ads. 

Apr 12
2011

Vodacom Giggles

Posted by Str8_T in Vodacom , funny , Facebook , Colour , advert

Str8_T

I was doing some late night reserach and just before I logged out of Facebook my eye landed on a Vodacom add. After reading all the Vodacom colour change debates, I found the pathetic add quite funny.

Apr 09
2011

Vodacom

Posted by Phoenix Benedict in Vodacom , Virgin , Edgars , branding , audio branding

Phoenix Benedict

Thinking Red

Passion. Power. Anger. Love.
Not Vodacom.

Wimpy. Cell C (Pre-2010). Kit Kat.
Not Vodacom.

Coca Cola. Virgin. ETV. Edgars. Kentucky Fried Chicken.
Not Vodacom.

Vodacom has suddenly been working very very hard at convincing Africa that they are now red (their new green?), using subscribers' money and all manners of Pollock splash-painting techniques.

The new Vodacom audio brand is weaker than ever before. If the new colour is RED then the audio branding had to support and enhance the new colour with fast-paced, energetic, richly resonant. The new audio brand is barely audible, nevermind memorable.

With all that money Vodacom is expected to deliver above par each time when it comes to branding and audio branding. I, for one, expected much more congruency and am deeply disappointed.

Apr 01
2011

Cellular services introduce Aprillo Schemma

Posted by DBS in Vodacom , MTN , eskom , Apillo Schemma

DBS

Today 1st of April 2011 sees the first reduction in the interconnect fees charged by the telecommunications operators. These fees are raised over the standard call rates to cover the cost of switching your call between the operators and has been for some time one of the biggest complaints about the telecommunication industry.

Mar 22
2011

Brand use of Twitter

Posted by The Organ Harvester in Vodaquiz , Vodacom , RBJacobs , NokiaRSa , FNB , Exclusive Books

The Organ Harvester

<!-- @page { margin: 2cm } P { margin-bottom: 0.21cm } A:link { so-language: zxx } -->

Brand use of Twitter

Mar 02
2011

MTN and Vodacom won’t play with us.

Posted by OS GIKEN in Vodacom , R200m , operators , MTN , interconnect rates , ICASA

OS GIKEN

 

Jan 25
2011

Frustrated finding a [mobile] contract

Posted by Jas in web design , Web 2.0 , Web , Vodacom , UI , SEO , MTN , mobile , Contract , Cell C , bad web design

Jas

So I'm trying to go onto a contract through Vodacom, but I just can't seem to find anything that I really want to find out. Not from their Website, not from other company websites... And I am not the kind of person that feels he should have to waste his time going into a store in order to find out this kind of information (not with the Internet at my command!) I know I want to go for a BlackBerry Torch, and I know I want a contract that includes the "free" Internet that has helped popularise the BlackBerry-line of phones.

However, looking at the Vodacom Website (an abomination of the Web if you ask me - they seem to be going backwards in their design and ability to give out information - requiring you to click through pages and pages of utter waft where they could clearly have presented all the information on a single page), they don't provide a pure distinction between the different packages that you get with BlackBerry. Heck, all I could really find was info about the Talk 100 (S) - but on another site (Elite Mobile) they talk about the BlackBerry Talk 100 Bis (The Bis meaning? Business Internet Solution? Clarify please! I had to find out the acronym on MTN's website - yes Vodacom, you lead me directly to your competition from your crappy website because you can't fathom that you might actually need to explain things to your prospective clients).

I'm starting to wonder if it's even worth my time?

For instance, have a look at this page: http://www.vodacom.co.za/vodacom/Deals/Cellphones/All+Cellphones/38,BlackBerry+9800+-+Talk+120+S

They have a pic of the phone; they have a hyperlink leading to the phone specifications... But why not provide all that info on the same page? Hello! This is the Internet 101! It makes Vodacom's Web team look like its being run by a bunch of monkeys who have no idea about the Web itself, let alone how to construct information in a clear, concise manner! Don't just show me a picture of the phone (I would use Google Image search if I really wanted to see it), give me details about the package, about what I get in the package (there's not even a hyperlink to it - so now I have to spend my time searching their anal retentive website that is dysfunctional at the best of times just to find out that it doesn't really tell me about the "free" Internet that I want from the phone contract!), what I don't get... Is it really that difficult, Vodacom?

I would seriously enjoy getting feedback from Vodacom about their ridiculous Website. Who's in charge in controlling the content, and why the hell are they still hired by the company? It clearly doesn't provide a very good "front" for the company... Hello! We're in the era of Web 2.0 - not designs that belonged in the 90's... Information at your finger tips? More like endless reams of absolute $#*% that leads you in circles (yes you dim wits, you are getting such good "ratings" on your web count from me because I can't find anything on your site). Grrr... It frustrates me to the point where I actually want to go out and scream at somebody (and I'm not an agressive man!).

You would think, that in this day and age of the Internet and web technologies around, that these companies would introduce, you know, a way of customising your package completely. By customise, I mean select your package, your free minutes, your SMS bundle, your data bundle - configuring the entire package to your liking. Since it’s all controlled by computer(s) anyways, the whole recording of the package information and implementing it from the billing perspective should be fairly trivial. Perhaps I should patent the idea - while I'm throwing it out there, freely, for you to implement yourself...

Well, enough of my rant! I'm going to head outside for a breath of fresh air, and hope that by the time I get back to my machine, I will be a little less irked!

Jan 25
2011

South African BAD SERVICE AWARDS!

Posted by zookuki in website , Vodacom , vindication , SPAR , south africa , razzy awards , money , kalahari.net , hello peter , consumers , client service , call centres , bad service , ACCOUNTS

zookuki

Yes, there should be a "Razzy Award" for service in South Africa.  I know that this would probably fall on the industry's deaf ears, but that's what not it's about, is it?  What consumers need more than anything is some sense of vindication for the time, money and effort wasted on bad service providers (not to mention loss of wit!) 

Jan 10
2011

Smokoo got a raw deal!

Posted by The Oracle in Vodacom , Teazers , smokoo , mydl , Bidding Buzz , bidchaser

The Oracle

Well having been a partial observer to this site over the past few months due to a very hectic schedule i decided that this was the idea opportunity to re-enter the world of MYDL!

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