The general consensus is that Postal workers are useless. Thats true about some SAPO employees, as it is with most companies. Most of us are hard working individuals who go the extra mile to give our clients satisfactory service.
Certain events this past week convinced me that the real problem lies with clients. (I'm not allowed to say that though, customers always being kings, and all) Not with a client itself, or with their regular populace, but more specifically their ignorance regarding our procedures. If someone doesn't get their way and throw a hissy fit, its viewed as childish and immature.
If, however, you are in some kind of business environment, be it home affairs or your local supermarket, and you throw some kind of tantrum, its viewed as normal. Its encouraged in fact, because your right as a consumer or client is being undermined. We're told to stand up for our rights, dammit. Without sparing a thought to the poor service provider on the other side of the counter. Forgetting that they, too, are governed by rules. Most of us value our jobs.
So I thought it might be useful to share some postal procedures. The more people who gets to read this, the more easier you'd make it when requiring some sort of service from a postal worker, and the better service you're likely to receive.
When collecting parcels:
This is probably the one area where most toys and tantrums are strewn about. Its important to remember that there are different types of parcels. When you approach a Post Office Teller, saying you're waiting for a parcel, (but you don't know when its posted or what type of parcel it is and don't have tracking number,) but it was mailed from Cape Town and is addressed to Box 70, and the teller tells you that she cant assist you with that information, but she'd be glad to help you if you atleast have a tracking nr, it doensn't mean she's a bitch who's out to get you.
It just means that at any given time, there are more than 200 DIFFERENT types of parcel in the parcel room at the back and if she has to go through them one by one looking for who its addressed to, the queue would get even longer and some one else would complain about that too.
Usually, when we receive a parcel, we write out a notification and place it in the post box. You'd be surprised how many people approach a teller, claiming they never received any type of notification and they've checked their box seconds before entering the branch. In most cases, when I check their box, the notification is there. That little piece of paper, insignificant as it seems, has a pre printed number on it. That very same number is allocated to your parcel and sorted in the parcel room accordingly. A teller will take that notification, (on which you've completed your details, such as ID nr and signature) and know exactly what type of parcel it is, and on which shelf by which date to find your parcel. Simple.
If you don't have a notification, all is not lost. Get a tracking number then and phone the tracking services on 0860 111 502. They'll tell you on exactly which date the branch received your parcel. When you approach a teller with that information, she'll still know what type of parcel you're looking for and by which date to look.
The types of parcels and what we require for collection:
For all of the above mentioned items, the ID issue is not negotiable. If you dont have any form of OFFICIAL identification, we cannot deliver your parcel to you. Again, this doesn't mean we're bitches out to make your life hell (you'd be surprised how many times I've heard that line...) it just means that those are the procedures we follow and there's nothing we can do to change it. Hearing how the postal workers of 20 years ago from the previous state of affairs delivered parcels without so much nonsense doesn't change the fact that those are our procedures NOW.
Okay sjoe, this turned out to be a pretty hefty post. I hope it'll help some to better understand how we operate, instead of sparking of a debate, which i'm sure is gonna happen anyway... lol.
Next, I'll tackle third party payments :P
oh, And while you're standing in a post office, please remember that we're human too, be bleed just like you and we have feelings too.
I'm not suffering from insanity, I'm enjoying every seconde of it...
smile shutter techonology
my noisy audio history
how to achieve your goals
UK more violent than SA
random facebook facts