When collecting parcels:

The importance of Parcel notifications:

The types of parcels and what we require for collection:

Large Items:

• These are items too large for your post box, they were mailed as ordinary letters or parcels
• They don't have a tracking number or special charges. They're just too big to fit into a box.
• The notification can be blue or white, stating the item is too big for your box.
• You don't need identification to collect this parcel.

Ordinary parcels/Econoparcels:

• These items are your standard type of parcel.
• They have PE xxx xxx xxx ZA tracking number. Econoparcels are small parcels weighing less than a kilo, but have the same tracking nr. Its like parcels and mini-parcels. lol. (tracking numbers are really important, not only can your item be traced if it goes missing, it also tells us which type of parcel you're looking for. Trying to convince a seasoned teller that you're tracking number begins with FA while we know that NO tracking number begins with FA is not gonna get you anywhere)
• The notification is square white with red print, with all your parcel details
• If your collect your own parcel, you'll need your ID/drivers license/passport. If you collect for someone else, you'll need both ID's. The person who its addressed too, and the person collecting it.

Insured parcels:

• Same as an ordinary parcel, but with an insurance option. (2% of the value of the contents)
• PA xxx xxx xxx ZA tracking numbers.
• The notifications as white with blue print, also all your parcel details will be on there
• Same as with ordinary parcels, you'll need your id if collecting for yourself, and both if collecting for someone else.

Registered Letters:

• A standard or non-standard envelope. Usually banks and lawyers sent their important documents via this route.
• RD xxx xxx xxx ZA tracking numbers
• Notifications also white with blue print.
• ID requirements, same as above.

Foreign Parcels:

• Items from across the big blue ocean. lol. These are trickier processes as they have custom duty charges and documents to be signed etc. In  most cases you'll pay a fee, can be anything from R15 to R2000 depending on the type of parcel (again, we don't calculate these fees, if you feel like biting someone's head off because you feel you're being ripped off, pardon the pun, then ask for the International Mail Centre's number. I spent an entire morning on the phone with various mail centres trying to help a client understand why she had to pay what she had to pay. And after all my effort I was still the one who her tantrum was aimed at. I really dont take well to being vloeked at when I go out of my way to help someone.)
• II xxx xxx xxx ZA for parcels or RI xxx xxx xxx ZA for letters.
• Same notifications as the Insured parcels.
• You'll need ID's (same as above,) as well as cash or bank issued cheque to pay the charges, and will also be required to sign every page of the parcel manifest (tis only three pages. lol)

Speed Service Courier Parcels:

• Overnight/priority mail items. (its only overnight service is the sender posted it before the cut off time the previous day. If the cut off time is 12pm and they posted it at 3pm, after the truck already left, there's no way the parcel will be at its destination on time. There's really nothing the teller can do about this.
• These tracking numbers include TA, TB, TC, TF, and TM.
• a orange notification
• Only the ID of the person collecting the parcel is necessary.

Secure mail Items:

• These are either credit cards or other sensitive documents that cant be mailed in the normal stream of post. We abide by the rules set out by the different companies mailing said items, (such as blue bean, absa, standard bank, etc.) One of these very strict rules: we can only deliver the item if the initials on the delivery document corresponds with the initials in the ID Book. If not, then the recipient should get the company to fax us an authority letter giving us permission to deliver the item to said person.
• RZ xxx xxx xxx ZA or RA xxx xxx xxx ZA
• The notification is not issued by us, but mailed from the dispatching company. On this notification it clearly states that only green barcoded ID books and passports are acceptable. ONLY. No driver's licence. There's also a portion to complete to authorize someone else to collect on your behalf. We'll require BOTH signatures on the form as well as BOTH ID books. If you didnt receive a notification, you can contact the company in question to get your reference and authority number and complete a special delivery notification in the branch.