Why don't more people complain about bad service?
Because nobody listens. And when nobody listens we tend to go all crazy. It messes with our psyche when we're not heard.
Take Stafforce, for example. An agency I approached when I looking for work in Johannesburg, way back in January. They got me a temporary position at UDM, kudos to them. Then they didnt pay me. Now it works like this. You work for any big company, contract basis. Company pays the agency, agency pays you. If you're employed permanently, company pays you directly. Till then, you're stuck with agency.
Stafforce was supposed to pay me after week 4, then every week after that. Ie, Week 4 - One month's salary. Week 5, 6, 7 and 8 - one week's salary. I received week 4's salary on week 7, and received week 5's on week 9 and the rest some time after that. Approximately one month after I left abovementioned company.
Doenst help if you phone Stafforce. They never answer the office lines or reply to emails. And once you phone the recruitement agents on their cellphones, they save your number so as to not answer when you call again. They promise you the earth and sky, but when they fail to deliver, you cant get hold of anybody. Even to so-called person in charge never got back to me.
Thats stafforce. Be sure to search their page on facebook.
Take the post office, for example.
I worked there for 3 years. As a teller. In a branch where the air cons seldom work, the kettle doesn't boil properly and the cash drawers cant lock. We were four or five tellers, doing the work load of 9 people. Because SAPO doesnt wanna waste money employing new people, but they can afford to waste nearly a R1000 on one anual year report. And they didnt only print one...
Anyway. About a month before I resigned, some money went missing. Keep in mind now that the cash drawers don't lock. I phoned the area office and requested that an investigation be done. Its a huge amount to pay if you cant even be sure you made a transactional mistake, or if someone else helped themselves to the money in your unlockable cash drawer.
One month after the incident I find work in Johannesburg (at a different company because the witbank area office refused to grant me a transfer to wits region)
Only to find that no investigation was done and I'm "responsible" for paying back the discrepancy, without being proven guilty, either that, or now pension/leave days will be paid out to me. The reason no investigation was done? My resignation letter and discrepancy report arrived on the same day, even though being dated a month apart.
Try to take this up with the area manager? Nah what does he care. Try to take it up with the regional manager? Can't get through to them, and holding on, on a cellphone for a R40 call with no results is really not how I choose to waste my money.
It really really messes with your psyche when nobody fkn listens.