Some time ago I wrote on this site looking for some Digital Pioneers and true to form some of them read the post and contacted me. Thank you to all who knew an affected pioneer.
It was to do with the Datakor/Unidata pension fund that had been robbed of its surplus in a pensioner unfriendly manner.
Finalising the surplus distribution agreement has taken over a year longer than the curator expected it to but it has now been finally passed by the FSB.
On the 3rd July I was informed by email of the amount that I was to receive and I was requested to forward to them my details including the usual proof of who I am and verification of my bank account. I did this on the 4th of July sending the information by fax (it was just easier than scanning it and sending via email).
I expected to receive a response (an sms would have done) that the documentation had been received but when I had heard nothing by the 13th I decided to contact The Data Factory to verify if they had received my information.
16:00 I spoke to an agent who said that they had been very busy capturing invoice information and that my details would likely be captured next week but she could not see that they had received it. She suggested that I fax it straight to her on her fax to email which I did. 16:20 I called again to get a recorded message that their working hours are 8:30 to 4:30 Monday to Friday. Maybe they were let off early as it was Friday the 13th.
Over the weekend I decided to also send the informatin via email which I duly did.
Yesterday not having had a response I called them again and the abbreviated conversation went something like this.
"Yes DBS (Name changed to protect me the innocent) we have received all your documentation"
"What happens now?"
"Well at the end of the month all the information is collected together and posted to the fund (Old Mutual) for final processing"
"Well it might go by a courier"
"Courier? Your offices are in Newlands Cape Town and Old Mutual is in Pinelands a 10 minute drive away"
"Well that is the way it is Sir"
So here we are in the second decade of the 21st century, the Internet is over 20 years old and an organisation that has just received thousands of pages of documentation in electronic format via fax to email or directly to email is planning on printing it all out, putting it in an envelope and afixing a postage stamp?
And then when it gets there (if it gets there) Old Mutual is going to pay for it to be stored after they have scanned it in?
I don't think so.
For those who have to deal with The Data Factory I wish you good luck, they were selected by POA as the Tracing Agent of the Year whatever that means. Right now I have to wait until 30 days have passed (that was in the letter) before contacting Old Mutual regarding Payment. Roll on 2nd August I will be getting on the phone pretty smartly.
Or maybe Old Mutual likes it like this. Maybe they have shares in The Data Factory and any delay means they can hold on to the cash for longer because from the 3rd of May, the date the apportionment scheme was approved, it has not attracted any additional interest on the over R700milion that they are holding on to. At a meagre 10% simple interest that represents over R23 million.
But ponder this. Within yor organisation how much is printed only to be re-captured digitally. Are you being as efficient as possible?