Vodacom Customer Care should be voted unfriendliest

Posted by Lun
Lun
Lun
User is currently offline
on Thursday, 08 March 2012
in Digital Blogs

We are trying since saturday to unlock two numbers ( Admin Locked ) in order to do SIM SWAP without any success. Tried Vodashop in Rivonia as well as Sandton but no luck. Eventually I was told by TRACY @ Vodacom's Customer Care that I can't get my number back since I don't know answer to security question. And to your surprise security question is " HOW MANY TALKING POINTS DO YOU HAVE ON YOUR ACCOUNT" ...

Dear Vodacom, excuse my ignorance but I don't have slightest idea what are you talking about. Talking Points. I would imagine some loyalty scheme. Nevertheless, still I can not believe that this is the reason for blocking my number.

Keep up good work Customer Care ( Not ) @ Vodacom

I've also posted this on Hello Peter.

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Comments

redsaid
redsaid
Any sufficiently advanced technology is indistinguishable from magic. - Arthur
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redsaid Thursday, 08 March 2012

This takes it to a new low!

Wow, they are blocking your number because you don't know how many TALKING POINTS YOU HAVE???? I've never ever heard such a lame brained, downright laughable reason! I'm a pay-as-you-go customer and not even *I* know how many talking points I have! (Even though I sometimes trade it in for SMS bundles.)

I hope you get a response after posting this to Hello Peter. (Preferably a more useful response than the one you've had from Vodacom so far!) I've not had any luck on Hello Peter when posting complaints.

CoolAdvertz
CoolAdvertz
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CoolAdvertz Thursday, 08 March 2012

Vodacom Support

try @Vodacom111 on twitter. I have had good service from them on twitter and quick response as well!

RIC007GP
RIC007GP
Licenced to spill
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RIC007GP Thursday, 08 March 2012

Wow

I guess things like id books are no longer good enough to prove identity any more. Sorry can't stay and chat. I need to check up how many bank loyalty points I have in case I am shut out from the internet banking site. ;)

CoolAdvertz
CoolAdvertz
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CoolAdvertz Friday, 09 March 2012

Ha Ha

thats funny Ric007GP!

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